Management training

• Training for managers and team leaders
  Courses include: managing services; managing teams; managing self
• Recent training projects:

• Training programme for team leaders at Age UK Bedfordshire
• Leadership and management training programme for managers from local advice agencies
• Support programme for NVQ in Management candidates (for Quality Development Services)

subject-based training

• Training for advisers, community workers and trustees
  Courses include: welfare benefits; discrimination rights; legal responsibilities for trustees; project management
• Recent training projects:

• Introduction to Benefits course for advisers in Bedfordshire Advice Forum agencies
• Welfare Reform update for staff at Aldwyck Housing Group
• Overview of Benefits courses for social work students at University of Bedfordshire

advice skills training

• Training for advisers and community workers
  Courses include: interviewing skills; referring skills; case recording skills; reception skills
• Recent training projects:

• Advice skills training programme for advisers in Bedfordshire Advice Forum agencies
• Advice skills training programme for Community groups at Voluntaryworks
• Support programmes for NVQ in Advice and Guidance candidates (for Quality Development Services)

capacity building training

• Training for individuals and organisations
• Courses include: self-development and confidence building training; quality mark based training
• Recent training projects:

• Confidence building training for adults with low esteem on the Acorn programme
• Support workshops for organisations on the Q-cas quality mark programme for community advice services

other courses

• Gateway skills Courses for Citizens Advice
• Adviser skills courses for Citizens Advice
• Maximising income workshops for Turn2us